PowerLink Warranty Information

Below you will be able to find the warranty documentation for our diesel generators. If you require any additional information, or any information about our other products, please email our team using info@powerlinkworld.co.uk

1. Special Statement

The generator sets manufactured by PowerLink are exclusively distributed by PowerLink and sold to the end users through our authorised distributors. Specialised service and genuine spare parts are provided by   After-sales Service Department of PowerLink and authorised After-Sales Centres by PowerLink.

Exempt Responsibilities

PowerLink only take the responsibilities of the quality problems of the diesel generator sets which are manufactured and sold by PowerLink, but not of the other loss caused by malfunctions in operation including production stagnation, chained equipment damage and so on.

2. Important Information

Knowledge of correct operation and maintenance is particularly important to the buyer(s) after purchasing PowerLink generator sets, which adopt many advanced technologies. The buyer(s) must make sure that they have read the warranty guide carefully and use the generator sets according to the manual. If the buyer(s) have any questions regarding to operation, maintenance and repair of PowerLink generator sets, please contact the After-sales Service Department of PowerLink or your local distributors. They will provide the buyer(s) with comprehensive answers to any question on your PowerLink generator sets.

The buyer (s) must keep the maintenance and repair records carefully. In analysing whether the failure is due to improper maintenance, or material quality, or craft defect, the maintenance and repair records will play an important role as evidence for the buyer(s), PowerLink the authorised After-Sales Service Centre or your local distributor.

Customer Support

PowerLink After-sales Department authorised After-Sales Service Centres and your local distributor are committed to providing the buyer(s) with efficient and professional service. If the buyer(s) have any problem about our products, please contact the local agent in a timely manner. For more assistance, please contact PowerLink UK on +44 (0)1977 689100 or E-mail: info@PowerLinkworld.co.uk

3. Limited Quality Warranty

PowerLink provides warranty for PowerLink generator sets in warranty period according to the following clauses.

Warranty Coverage

Any defect of generating sets can only be eliminated through repairing or replacing accessories and spare parts, unless it is regulated by laws or specific regulations. The warranty stated in this manual by PowerLink is the only legitimate warranty applying to PowerLink products. Service and warranty guide and operator’s manual define the responsibilities and rights between the users and PowerLink regarding to product warranty, services and the agreement validity conditions. Please make sure the buyer(s) have carefully read service and warranty guide and operator’s manual before using PowerLink products. If your generator sets are damaged by abuse, neglect, improper operation, insufficient maintenance, or unauthorised remodel, your claim for compensation or any direct or indirect claim for warranty repair will not be accepted by PowerLink After-Sales Service department, nor the authorised After-Sales Service Centres.

The generator sets must be operated, maintained by staff having experience of operating generator set or staff having experience of operating similar machines. Regular maintenance is the main factor that guarantees normal operation of generator set. If the buyer(s) do not maintain your generator sets as required, your claim for quality warranty might be not accepted.

Warranty includes repairing or replacing defect accessories and spare parts. Principally the trouble is eliminated by repairing the defect accessories and spare parts. Only when the trouble is identified by PowerLink, or the suppliers of PowerLink, or a legitimate third-part quality supervision organisation as the trouble that cannot be eliminated completely by repairing, can replacing accessories and spare parts be adopted.

User’s Obligations

As a user, you should install, operate, and maintain the generator sets correctly:

  1. You should operate and maintain your PowerLink generator sets as required in service and warranty guide and operator’s manual. All the records of maintenance and repair including replacing the lubricant oil and filter should be well kept. When the user is changed, intact records of maintenance and repair is the basic requirement that guarantees the new user get the remaining time of the warranty.
  2. You should establish a scientific operation and maintenance plan, which should include usage of fuel, oil, lubricating oil, etc. In addition, you should replace genuine accessories and spare parts in the right way.

You should report the defects in time:

  1. It is the customer’s obligation to report any product defect to PowerLink, distributor, dealers or repair workshop. The report should be delivered as soon as the defects are found. In any cases, the report should not be delivered later than the fourteenth (14) days after the expiration of warranty. At least a general description of the defects should be included in the report.
  2. We strongly recommend you keep evidence indicating the delivery date of the report, for example, copy of letters.
  3. User must provide all the necessary files to prove the validity of the warranty.

In the warranty period, the buyer(s) can enjoy the warranty provided by PowerLink and the agents in accordance with the following articles.

4. Warranty Period

Whole Set Warranty Period

The whole set warranty period is based on the purchasing date and delivery time. The one which is due first is used as the criterion unless different specific regulations are made in this manual or in relevant commercial contracts.

Diesel Generator Sets 

Category Max(hours) Delivery time (months)
Diesel Generator Sets 1000 12

Repaired Parts Warranty Period

If the repaired or replaced accessories and spare parts are genuine and are from PowerLink, six (6) months warranty is provided. If not, no warranty is provided.

All the repaired or replaced accessories and spare parts or generating sets can only enjoy the remaining time of warranty period of the original accessories, spare parts or generating sets.

5. Warranty Coverage

Repair Range

Repair range in warranty coverage covers the repair of damages caused by materials or craftworks. Damages are repaired through using new accessories and spare parts or re-manufactured accessories and spare parts.

Repair Fee

Fees (including travelling time and labour work) caused by repairing damages in warranty coverage are to be covered by the user.

Repair Time

PowerLink, or authorised distributors, or authorised service centres will respond quickly to your requirement for repairing damages under warranty and reasonable time is needed to repair the damages.

6. Damages not in Warranty Coverage

  • Damages caused by accidents, improper operation or replacing parts Damages caused by any of the following reasons are not in the warranty coverage;
  • Damages caused by accidental collision, burning, theft, freezing, devastation, prang, or natural disasters such as earthquake, lightning strike, fire, flood, etc, or other force majeure (for example, war);
  • Damages caused by re-modelling on the final assembled generating sets, replacing spare parts, including changing the canopy, engine, alternator, base tank and spare parts;
  • The time cannot be read due to time calculator is not powered for work or the time is purposely changed.
  • Damages caused by transportation, improper installation, or repair unrecognised by PowerLink;
  • Accessories or products are used in violation of the law or for obvious vicious purpose;
  • Damages caused by man-made improper operation, insufficient maintenance, not maintaining the machine regularly as regulated in this manual and OPERATOR’S MANUAL, or not using the liquid, fuel, lubricant and coolant recommended are not in the warranty coverage. For example, the damages to the engines caused by not using proper fuel according to the environmental temperature are not in the warranty coverage.
  • Damages directly or indirectly caused by improper repair and consequent malfunctions and damages are not in the warranty coverage.

Vulnerable parts and daily used spare parts

  • Vulnerable parts daily used spare parts (for example engine oil cleaner, by-pass oil filter, diesel cleaner, water cooling cleaner, belt, battery, engine oil, antifreeze, anti-corrosion, fuse tube, nozzle tips, etc) are not in the warranty coverage.

Spare part specified or provided by customer

  • Spare parts (not including engine and alternator) specified by the customer but not covered by the standard spare parts range provided by PowerLink are not in the warranty coverage.
  • Accessories or spare parts provided by the customer are not in the coverage.
  • Not using PowerLink genuine spare parts
  • Damages caused directly or indirectly by not using PowerLink genuine spare parts or using spare parts not recognised by PowerLink are not in the warranty coverage.

Extra Expenditure

Warranty does not include the economic loss or extra expenditure due to downtime, for example:

  1. leconomic loss and time loss due to unable to use generating sets;
  2. lexpenditure for storing generating sets;
  3. lloss due to inconvenience.

7. Other Warranty Regulations

Repairing and replacing accessories and spare parts

PowerLink provides services of repairing or replacing some accessories and spare parts. The warranty period of the repaired or replaced accessories and spare parts is subject to warranty period for accessories and spare parts as described above.

Anti-corrosion maintenance of gensets (mainly soundproof sets) PowerLink generator sets are specially treated against corrosion. Additional maintenance against corrosion is unnecessary; moreover, it may decrease the anti-corrosion performance of your machine. The damages caused by anti-corrosion products are not the warranty coverage.

Painting and appearance

The items concerning painting and appearance are generally well finished. Please refer to Operator’s Manual for maintenance guide of painting and other appearance items.

Remodelling of original equipment

The damages or failure caused by remodelling or changing the original equipment are not in the warranty coverage. For example, damages or failure caused by installing or using any accessories, or spare parts or materials not from PowerLink; or remodelling, cutting, welding, or removing the original components or spare parts are not in the warranty coverage.

March 2021
PowerLink Machine (UK) Co, Ltd
All Rights Reserved.